In the financial industry, good performance almost always comes down to good customer service. Whether in the case of banks, credit unions, or financial services providers, the work of investment, trading, and sales should always have the growth of client portfolios as its final goal.
For this reason, financial businesses that want to succeed need to foster a corporate culture in which the client’s needs are at the centre of the process. Because most departments tend to focus only on their own piece of the business, whether data analysis, investment, or portfolio balancing, doing so means cutting through the siloization that often occurs in larger organizations.
To help with this, financial businesses need access to modern tools that can help them improve internal communications and make sure that policies designed at the top of the organization filter down to the lower-level employees who will be responsible for implementing them.
High quality intranet solutions allow businesses to create centralized hubs that make it easier to share documents, track progress, and encourage horizontal communications between employees. Here are four ways that, by breaking down silos and empowering your employees to serve clients better, intranet technology and your company can become partners in success.
Building a Culture of Engagement
Your workforce represents a huge pool of talent and ability, but in order to activate their skills to create a smarter, more flexible company, you need to encourage horizontal connections between departments and individuals. Intranet plays a vital role in strengthening the lateral relationships between employees working in different parts of your organization while also deepening their connection to the core values of your brand.
Enhanced Policy Management
Good policies are essential to charting the future of your organization, but ensuring policy documents are actually read and digested isn’t always easy. Employees may not feel they have time to stay up-to-date with the latest new procedures and policies, and this can mean that even the most exciting new ideas are killed by sheer inertia.
With new intranet tools, businesses can not only make sure that policy documents are distributed quickly and effectively, they can also monitor reception electronically to make sure these documents are actually read.
Improved Client Tracking and Management
In any industry, performance metrics are a key way to understand whether a business is failing or thriving, and gathering regular, reliable data about these metrics is absolutely essential to staying competitive. Intranet providers like Intranet Solutions have distinguished themselves by providing a wide range of survey and statistical tools that can help financial organizations track how well they are meeting their clients’ needs.
In the decade since the financial crisis of 2008, financial businesses have worked hard to regain the trust of their clients and shareholders, and this has involved a concerted effort on the part of everyone from customer service employees to analysts, portfolio managers, and executives.
In order to keep clients at the centre of the business, banks, credit unions, and financial services providers need to build a strong network of internal communications that breaks down silos and encourages all employees to engage with each other and their brand. Perhaps no tool has been as effective in doing so as high quality intranet solutions.
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